Enter your details below to see real-time updates on your shipment status.
Please allow up to 24 hours after ordering for your tracking number to activate.
At PhenQ, we understand that once you've made the commitment to your weight loss journey, you want to get started as soon as possible. We pride ourselves on our rapid fulfillment and global logistics network. This guide is designed to help you interpret the various stages of your order's journey from our warehouse to your doorstep.
When you track your order using the tool above, you may see several different statuses. Here is a detailed breakdown of what each one means:
What it means: We have received your order and payment. Our system is verifying the details to ensure security and accuracy. This step typically takes less than 12 hours on business days.
What it means: Your order has been electronically transmitted to our nearest fulfillment center. We operate warehouses in the United States, United Kingdom, and Germany. The system automatically selects the location closest to you to minimize shipping time.
What it means: Our warehouse team has picked your items, packed your discreet box, and printed the shipping label. The tracking number is generated at this stage, but the package is still waiting for the carrier (USPS, DHL, FedEx, etc.) to pick it up.
What it means: The carrier has picked up your package, and it is moving through their network. You may see scans at various distribution hubs. Don't worry if there is a gap of 1-2 days between scans; this is normal for long-distance transit.
What it means: The package has arrived at your local post office or distribution center and is on the truck to your address. It should arrive by the end of the day.
What it means: The carrier has marked the package as delivered. Please check your mailbox, porch, or front desk.
We know that your health choices are personal. That is why all PhenQ orders are shipped in plain, unbranded packaging. The shipping label will not mention "weight loss," "diet pills," or "PhenQ." It will simply display a generic return address or fulfillment center name, ensuring your privacy at home or the office.
We ship to over 100 countries worldwide. Below are the estimated delivery times based on your location. Please note that these are estimates provided by our carrier partners and are not guaranteed.
*Orders placed before 2:00 PM (local warehouse time) Monday through Friday are typically dispatched the same day. Orders placed on weekends or holidays will be shipped the next business day.
For orders shipped outside of the US, UK, and EU, your package may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PhenQ is not responsible for these charges if they are applied and are your responsibility as the customer.
Furthermore, international shipments must clear customs in your country. While PhenQ is a legal, natural supplement, customs inspections can sometimes cause delays of 1-5 days that are outside of our control. If your tracking shows "Held at Customs" or "Customs Clearance," please be patient as this is a standard government procedure.
While 99% of orders arrive without a hitch, logistics can sometimes be unpredictable. Here is how to handle common scenarios:
This is common. Sometimes, a carrier will pick up a pallet of packages but miss the initial "origin scan" for a specific box. The package is likely moving but won't show an update until it hits the next major distribution hub. If your status hasn't updated for more than 3 business days, please contact us.
This can be frustrating, but the package is usually nearby. Please try the following steps:
If 24 hours have passed and you still cannot locate the package, please contact our support team so we can initiate an investigation with the carrier.
If your package arrives damaged, please take photos of the box and the product immediately and email them to our support team. We will send a replacement right away. If a package is deemed lost by the carrier (no movement for 14+ days), we will reship your order at no cost to you.
Because we process orders so quickly, we have a very limited window to change your shipping address. If you notice an error in your confirmation email, please call us immediately. Emailing may result in the message being read after the package has already shipped.
If the package has already left our facility, we cannot redirect it. In such cases, you may be able to contact the carrier directly (e.g., via USPS Package Intercept or FedEx Delivery Manager) to request a change, though fees may apply.
If you have any further questions about your order status that aren't answered here, our customer success team is ready to assist you.
+1 (646) 513 2632
Mon-Fri 9am-5pm EST