Privacy Policy

Last Updated: January 10, 2025

This Privacy Policy applies to the PhenQ website (the "Site") and all products and services offered by PhenQ. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Site.

1. Information We Collect

We collect several types of information from and about users of our Site, including information by which you may be personally identified, such as name, postal address, e-mail address, and telephone number ("personal information"), as well as information that is about you but individually does not identify you.

1.1 Personal Information You Provide to Us

We may collect personal information from you when you:

• Purchase Products: When you buy PhenQ, we collect your name, shipping address, billing address, phone number, and payment details (such as credit card numbers) to process and fulfill your order.
• Account Creation: If you create an account on our website to manage subscriptions or view order history, we collect your username and password.
• Subscribe to Communications: If you sign up for our newsletter, weight loss tips, or promotional offers, we collect your email address.
• Customer Support: When you contact us via email, phone, or chat, we may collect information regarding your inquiry and any personal details you choose to share to help us resolve your issue.
• Reviews and Testimonials: If you voluntarily submit a review or testimonial, we may collect your name, location, and any images or text you provide.

1.2 Information We Collect Automatically

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Log Data: Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Device Information: We may collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: We may use your IP address to derive approximate location information (such as city or country) to improve your user experience and for fraud prevention purposes.

2. How We Use Your Information

We use the information we collect from you for various business purposes, primarily to provide you with the products and services you have requested.

• Order Fulfillment: To process your payments, ship your products, and communicate with you regarding your order status (e.g., order confirmations, shipping updates).
• Customer Service: To respond to your inquiries, comments, questions, and requests, and to provide technical support.
• Marketing and Communications: To send you newsletters, marketing emails, and information about our products, services, and promotions that we think may interest you. You can opt-out of these communications at any time.
• Site Improvement: To analyze how our users use the Site, diagnose technical problems, and improve the functionality and user experience of our website.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities, and to protect the rights and property of PhenQ and others.
• Legal Compliance: To comply with applicable legal obligations, such as tax laws and regulatory requirements.

3. Cookies and Tracking Technologies

Our Site uses "cookies" to enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

3.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function (e.g., keeping items in your shopping cart) and cannot be switched off in our systems.
• Performance/Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization, such as remembering your language preferences.
• Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the PhenQ services or websites you visit.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal identification information to others. We value your privacy and only share information in the specific circumstances outlined below:

• Service Providers: We may employ third-party companies and individuals to administer and provide the Service on our behalf (such as payment processing, shipping and fulfillment, email delivery, and database management). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of PhenQ, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
• Business Transfers: If PhenQ is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Data Security

The security of your personal information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers' database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (e.g., maintaining records of transactions for tax purposes).
• Opt-Out of Marketing: You have the right to opt-out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly.

To exercise any of these rights, please contact us using the contact information provided at the bottom of this policy.

7. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

8. Third-Party Links

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States or United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Information, to these jurisdictions and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This includes the right to request what personal information we collect, use, disclose, and sell. PhenQ does not sell your personal information. You have the right to request the deletion of your personal data and the right not to be discriminated against for exercising your CCPA rights.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

PhenQ is a trademark of Wolfson Brands (UK) Limited.