We Are Here To Help

Your success is our priority. Whether you have questions about your order, ingredients, or weight loss journey, our team is ready to support you.

Get in Touch

At PhenQ, we pride ourselves on providing exceptional customer support. We understand that starting a weight loss journey is a significant personal commitment, and you may have questions along the way. That is why our support team is trained not just in logistics, but in the science behind our product.

We are not just selling a supplement; we are partnering with you to achieve the body you deserve. If you are feeling unsure, have questions about dosage, or simply need reassurance about your order status, please do not hesitate to reach out. No question is too small or too complex for us to handle.

Phone Support

Speak directly with a specialist.

+1 (646) 513 2632

Available 24/7

Email Us

For general inquiries and order support.

[email protected]

We aim to respond within 24-48 hours.

Headquarters

Wolfson Brands (UK) Limited

12 Payne Street

Glasgow, G4 0LF, United Kingdom

International Support

We ship globally and support customers from over 100 countries. Our team is equipped to handle inquiries in English, German, French, and Spanish. If you are contacting us regarding an international shipment, please include your full shipping address in your message to help us locate your order faster.

Send Us a Message

Please fill out the form below. The more detail you provide, the faster we can route your request to the correct department.

Found in your confirmation email. Providing this speeds up support.

Our Customer Support Philosophy

"We don't just sell pills; we support transformations."

We know that weight loss is complex. It involves biology, psychology, and lifestyle. That is why our support team isn't just a call center; they are product experts. When you ask about how PhenQ works with your diet, they understand the mechanisms of thermogenesis. When you ask about shipping, they understand the anxiety of waiting to start your journey. We are committed to transparency, empathy, and speed in every interaction.

Before You Reach Out...

Check our Frequently Asked Questions regarding support. The answer you need might be right here.

Once your order is processed (usually within 24 hours of purchase on business days), you will receive an automated email containing your tracking number. You can use our Order Tracking Page to see live updates.

If you haven't received this email:

  1. Check your Spam/Junk folder. Automated emails often get filtered there.
  2. Wait 1-2 business days. Sometimes carrier updates are delayed.
  3. If you still don't see it, please use the contact form above, selecting "Where is my order?" as the subject.

We offer a 60-day money-back guarantee. If you are not satisfied with your results, you can return the unused portion or empty bottles.

The Process:

  1. Contact our support team via the form above or email within 67 days of receiving your order (60 day trial + 7 days for return shipping).
  2. Request a "Return Merchandise Authorization" (RMA) number. Do not ship packages without an RMA number, as they cannot be tracked or refunded.
  3. Our team will provide you with the specific return address nearest to your location.
  4. Once we receive your return, we will process your refund within 3-5 business days.

We pride ourselves on fast shipping, which means orders are sent to our warehouse for packing almost immediately after you checkout.

If you need to change an address or cancel an order, please call us immediately. Email requests may not be seen in time before the package leaves our facility.

If the order has already shipped, we cannot recall the package. In that case, you will need to follow the return procedure outlined above once the package arrives.

Yes, we do work with select clinics, gyms, health practitioners, and retailers. If you are a professional interested in stocking PhenQ, please select "Wholesale Inquiry" in the contact form dropdown menu. Please include your business name, location, and website URL in your message so our B2B team can review your request properly.

Absolutely. We respect your privacy. All orders are shipped in plain packaging. The shipping label will not say "PhenQ" or "Weight Loss." It will typically display a generic fulfillment center name or "Wolfson Brands." You can order with confidence knowing your neighbors or colleagues won't know what is inside.

ORDER PHENQ NOW